Refund policy

📜 Refund Policy – Competition Entries

1. Nature of Purchase

By entering any competition on our website, you are purchasing a ticket for entry into a skill-based prize competition.

All purchases are for digital entries only and do not constitute the purchase of a physical product.

2. No Right to Cancel or Refund

Once an entry has been submitted and payment has been successfully processed, all entries are final and non-refundable.

Due to the nature of competition entries, we do not offer refunds for:

  • Change of mind
  • Accidental purchases
  • Incorrect answers to the skill-based question
  • Failure to read or understand the competition details or terms

By completing your purchase, you acknowledge and agree that the service (entry into the competition) begins immediately, and you expressly waive any statutory right to cancel, including rights under the Consumer Contracts Regulations.

3. Incorrect Answers

Only entries that correctly answer the skill-based question will be entered into the draw.

Entries submitted with incorrect answers are deemed invalid and will not be included in the draw.

No refunds will be issued for invalid entries.

4. Duplicate, Suspicious, or Fraudulent Entries

We reserve the right to refuse, cancel, or void entries at our sole discretion if:

  • Fraudulent activity is suspected
  • Automated, bulk, or bot entries are detected
  • Payment is declined, reversed, or subject to chargeback
  • Entries breach our terms and conditions

In such cases, refunds may be issued at our discretion.

5. Competition Cancellation or Changes

In the event that a competition is cancelled, postponed, or significantly altered due to unforeseen circumstances, all valid entrants will receive a full refund to their original payment method.

Refunds will be processed within 7–14 working days.

We reserve the right to make reasonable changes to competitions where necessary, provided this does not materially disadvantage entrants.

6. Payment Errors

If you believe you have been charged in error, you must contact us within 48 hours of purchase.

Any claims made outside of this timeframe may not be eligible for review.

7. Contact

For all refund-related queries, please contact us via our website or official support channels.